Question 1

What are your working hours?

Accepted Answer

We are open from 7:00 AM to 9:00 PM, Monday to Saturday. On Sundays, we operate from 8:00 AM to 2:00 PM. Home collection timings are flexible and can be scheduled as per your convenience.

Question 2

Do I need to fast before my blood test?

Accepted Answer

Fasting is required for certain tests like blood sugar (fasting), lipid profile, and some health packages. Usually, 10-12 hours of fasting is recommended. You can drink water during fasting. Our team will inform you about specific requirements when you book your test.

Question 3

How can I get my test reports?

Accepted Answer

Reports are delivered via email and WhatsApp. You can also download reports from our website using your patient ID. Most routine tests are available within 24-48 hours, while some specialized tests may take 3-5 days.

Question 4

Is home sample collection available?

Accepted Answer

Yes, we offer free home sample collection across Lucknow. You can book online or call us to schedule a convenient time. Our trained technicians will collect samples from your doorstep with proper safety protocols.

Question 5

What payment methods do you accept?

Accepted Answer

We accept cash, UPI (Google Pay, PhonePe, Paytm), credit/debit cards, and net banking. For home collection, payment can be made online or in cash to the technician.

Question 6

How accurate are your test results?

Accepted Answer

Our lab is NABL accredited, which means we follow stringent quality standards. We use state-of-the-art equipment and participate in external quality assurance programs to ensure accurate and reliable results.

Question 7

Can I cancel or reschedule my appointment?

Accepted Answer

Yes, you can cancel or reschedule your appointment by calling us at least 2 hours before the scheduled time. For home collection, please inform us by the previous day for any changes.

Question 8

Do you offer any discounts on health packages?

Accepted Answer

Yes, we offer special discounts on health packages, especially during health awareness months. Senior citizens and repeat customers get additional benefits. Check our website or call us for current offers.

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